FAQ/Help Center
Frequently Asked Questions
Questions about Ordering Parts
My order did not go through. Are you available by phone?
Yes, we have included information about our online ordering process to answer many of your questions. However, if you need assistance we are available by phone – simply give us a call at 718-880-5036
We’re open Monday – Friday 9:00 a.m. to 6:00 p.m. EST.
I ordered the wrong part. Can I return it?
In most instances, the answer is yes. Please refer to our Return Policy for more details.
Will the parts I purchase from Autopartsboys.com be genuine parts?
Yes. autopartsboys.com is pleased to offer our customers the entire OEM catalog of new original parts and accessories as well as original re-manufactured parts and accessories.
In some instances when new original parts and accessories are discontinued and are no longer available, we are able to offer aftermarket parts and accessories from more than 300 aftermarket manufacturers. However, we'll contact you if you've tried to order a discontinued part and let you know your options before we put anything in a box and ship it to you.
Where will my order be shipped from?
We process, inspect, package and ship most of our customers’ orders from our nearest warehouse that have available stock.
Questions about Payment Options
Can I pay via PayPal instead of a credit card?
Yes, Autopartsboys.com accepts PayPal payments. To pay for your order with PayPal, follow these steps once you’re in the shopping cart:
- Click the PayPal icon. This will take you to the PayPal web page.
- Log in
- Pay for your automotive parts using your preferred method
IMPORTANT! Once you receive your order confirmation, YOU MUST CLICK on the Autopartsboys.com link to return back to our Home Page.
If you don’t return to our website or cannot return to our website, your order may not be confirmed and finalized.
Is Autopartsboys.com verified by PayPal?
Yes, we’re a PayPal verified company.
Questions about Our Company
Who is Autopartsboys.com?
We’re an Internet-based wholesaler/Retail company that supplies, new original equipment manufacturer (OEM) parts and accessories including Ford, GMC. Volvo, Mazda, Buick, Cadillac, Chevrolet, Chrysler, Dodge, AM General H1, Hummer H2, Hummer H3, Jeep, Lincoln, Mercury, Nissan, Oldsmobile, Pontiac, and Ram.
We offer original equipment (OEM) parts and accessories to individuals, businesses, repair shops, automotive parts wholesalers and distributors, procurement companies, fleet managers, municipalities, governments, and armed services.
How long have you been in business?
Autopartsboys.com has been in the OEM automotive parts business for more than 12 years. In 2004, we launched our first website so we could offer everyone new genuine OEM parts and accessories at the best possible prices, exceptional customer service, technical parts services, telephone support, and discounted worldwide shipping services.
Where are you located?
Autopartsboys.com is owned and operated by Autotech And Accessories LLC and is located in Queens New York.
Is it safe to place my order online with you?
Yes, our shopping cart is secure. Autopartsboys.com uses fully encrypted Secure Sockets Layers (SSL) protection to ensure your personal information is processed accurately and securely.
Do you share my name and address with third parties?
We only share your information with the delivery company with which we share your mailing address.
We respect your privacy and we do not sell or trade our customer data. Your personal information is important to us. You can learn more about how we manage your data by reading our privacy policy
Can I open a commercial account?
You certainly can - if you are an automotive repair shop, custom vehicle shop, auto parts wholesaler/distributor, specialty manufacturer, fleet manager, procurement company, or government entity.
Please email us or call us at 1-718-880-5036.
What if my question isn't answered in this FAQ?
Please feel free to contact us at any of the contact method provided.
