Return Policy
We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. However, we may charge a restocking fee for special orders, electrical items, or other products. If you are unsure if an item fits your vehicle or has a restock fee please inquire before purchasing. Within 30 days of receipt of your order, you may return products that:
- Are in their original packaging
- Have original manufacturer information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation
- Do not have missing parts, hardware or instructions
The following orders are not returnable:
- Custom or special orders
- Automotive repair manuals
- Electrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc)
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.
Please contact us for a Return Authorization Number, prior to returning any merchandise. If you choose to email us, please include your order number and "Return Authorization" in the subject line. Returns will not be accepted without a Return Authorization Number. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under “Your Account” on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.
Returns Procedure:
contact out customer support care at (718)880-5036. our customer support specialist will provide you with an RMA # and email you detail return instructions. clearly write and or affix the RMA# on the packages and return it to the address specified in the email. At this point you can ship the item back to us. Write this number visibly on the outside of the package. Please include either the original packing slip or the item order number with the return. For your protection, we recommend that you use Insured Parcel Post. A credit will be issued when we have received the part and verified that its condition is acceptable.
Core Policy:
Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be assembled, clean, complete with no missing parts, undamaged, and in the original packaging. If you have any questions on core charges please feel free to contact us and we will be happy to answer them
Warranty Policy:
All original equipment parts are covered under the manufacturer standard warranty. all Aftermarket parts purchase from us are covered by the manufacturer standard warranty. All tires and batteries are subjected to the manufacturer standard warranty.
